Frequently asked questions

Open the Vinipuch bot in Telegram, choose a language, then top up your balance or activate a promo code or trial if available.

VLESS with Reality on Xray. You get an import link from the bot or web cabinet; it stays up to date if your server changes.

The limit is on the plan card: Basic 2, Standard 4, Premium without a fixed device cap. Check the current plan before you buy.

You top up a ruble balance via the methods shown as available. Plans are one-off charges from that balance. Auto-renew from balance is opt-in only — never from your card or wallet.

Cash refunds are not available. See the published refund policy for details.

In the bot or web cabinet, open config when access is active. You get an import link that updates if your server changes.

Yes. In the client app enable split tunneling (for example “exclude local sites” in v2rayTun, Happ, Streisand or v2rayNG). Local services go direct; the rest stays in the tunnel. Automatic routing with the config is planned.

Known ad-network domains can be blocked on the server for tunnel traffic. Exact coverage depends on the current node profile.

Buy extra traffic in the bot or the web cabinet. Bought traffic can roll over to the next month; the plan quota resets each period.

Message the support bot with a clear description. Operators reply in the same chat. Common answers are also in this FAQ.

Device and client app, approximate time, what you expected versus what happened, and a screenshot if it helps. Never send payment secrets or login cookies.