GUIDE
How to write Vinipuch support: a checklist without secrets
Published: 2026-09-20 · Updated: 2026-09-20
Vinipuch support answers in the Telegram bot, in the same chat. Write the device and client SFI, SFA, SFW, SFM or SFL, approximate time, what you expected and what happened, a screenshot without secrets. Do not send the Remote link, the profile token, cabinet cookies, seeds, wallet keys or full payment details. We do not promise a response SLA. If the tunnel will not come up, use the will-not-connect checklist first.
Where to write
The FAQ: write to the support bot with a clear description. Operators answer in the same chat. There is no public SLA.
What to include
Device and client, approximate time, expectation and fact. For payments: time, amount, currency, method. A screenshot if it helps and does not show the profile link.
What never to send
The full Remote link and token. Cabinet session cookies. Seeds and keys. Card data and wallet secrets.
Self-check access first
No active plan, wrong client, stale profile, missing OS permission: that is the will-not-connect checklist, not the first ticket.
Reporting abuse
If you are not writing about your own access but about misuse of the service, read acceptable use and the abuse policy. That is a different template.
Money
Cash refunds are not available. Support can help with access. Do not treat a ticket as a payout request.
Short answers
Can I send the profile link so you can fix it?
No. The link is access. Describe the device, the client and what happened.
How fast do you answer?
There is no public SLA. Write in the bot and wait in the same chat.
Will a ticket return money?
Cash refunds are not available.
Where do I report someone else’s abuse?
In the bot, using the abuse-policy fields. We do not teach how to commit abuse.